Customer Service Representative 3

We are looking for a detail-oriented Customer Service Representative 3 to join the team in Menomonee Falls, Wisconsin. This Long-term Contract position focuses on managing customer orders from entry through fulfillment while delivering responsive, attentive support to both internal partners and external customers. The ideal candidate brings strong order management experience, thrives in a manufacturing environment, and can balance accuracy, communication, and problem-solving in a fast-paced setting.

Responsibilities:

• Process customer orders accurately and ensure delivery information, acknowledgments, and related records are complete and up to date.
• Review incoming orders for discrepancies, resolve exceptions such as pricing concerns or documentation gaps, and coordinate next steps with the appropriate teams.
• Track open orders, manage backlog activity, and help move orders forward for production and fulfillment according to business priorities.
• Respond promptly to customer and internal inquiries regarding order status, product information, revisions, cancellations, credits, and purchase order updates.
• Work closely with finance, logistics, sales, and supply chain partners to support smooth order execution and timely issue resolution.
• Assist with month-end tasks, maintain compliance with established procedures, and support quality standards across order management activities.
• Participate in team or customer discussions to address recurring service issues, identify root causes, and recommend practical improvements.
• Monitor account activity and transaction accuracy to help maintain a high standard of customer satisfaction and operational reliability.
• High school diploma or equivalent required.
• At least 4 years of experience in order management, including order entry, backlog oversight, releasing orders to production, and customer communication.
• Experience working with ERP platforms; familiarity with SyteLine Infor or Oracle is preferred.
• Proficiency in Microsoft Outlook and Excel for communication, tracking, and documentation tasks.
• Manufacturing industry experience is preferred.
• Strong customer service, interpersonal, and verbal and written communication skills.
• Demonstrated problem-solving ability and careful attention to detail when handling orders, acknowledgments, and documentation.