Customer Service Representative

We are looking for a Customer Service Representative to support daily front-desk and administrative operations for a Contract position in Miami Beach, Florida. This role focuses on creating a welcoming experience for visitors, assisting with registration activities, and handling routine office support tasks with accuracy and care. The ideal candidate is organized, service-oriented, and comfortable managing customer interactions, data entry, and general correspondence in a fast-paced environment.

Responsibilities:

• Greet visitors promptly and create a friendly, detail-oriented first impression for everyone entering the office
• Support registration activities by collecting information, verifying details, and maintaining accurate records
• Perform scanning, document handling, and basic file organization to keep materials accessible and up to date
• Respond to inbound calls and emails with clear communication, timely follow-up, and strong customer service
• Enter customer or appointment information into internal records with a high level of accuracy and attention to detail
• Assist with scheduling appointments and coordinating calendars to ensure smooth daily operations
• Provide general administrative support, including preparing routine correspondence and updating office documents
• Help address customer questions and direct requests to the appropriate team members when needed
• Previous experience in customer service, reception, administrative support, or a similar office-based role
• Strong verbal and written communication skills for guest interaction, phone support, and email correspondence
• Ability to manage data entry and document processing tasks with accuracy and consistency
• Proficiency with Microsoft Word and Microsoft Excel for routine administrative work
• Comfortable handling inbound calls and supporting general customer inquiries in a courteous manner
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities
• Dependable, attentive to detail, and able to maintain a positive attitude in a busy work environment

Send resume to brenda.arce@roberthalf