Customer Service Representative

We are seeking a professional and customer-focused Customer Service Representative to join a growing team. This role will serve as the primary point of contact for customers, providing support, answering questions, resolving concerns, and delivering a positive customer experience.

The Customer Service Representative will be over:

• Answer inbound calls, emails, and customer inquiries in a professional and timely manner.
• Assist customers with account questions, service requests, order updates, and issue resolution.
• Document customer interactions accurately within company systems.
• Research and resolve customer concerns while maintaining a positive customer experience.
• Escalate complex issues to the appropriate department when necessary.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel
• 1+ years of customer service, call center, administrative, or related experience preferred.