Customer Service Representative

We are looking for a Customer Service Representative to support a busy wholesale distribution operation in North Carolina. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing order details accurately, and providing responsive service over the phone. The person in this role will serve as a key point of contact for inbound and outbound customer communication while helping maintain a smooth ordering experience.

Responsibilities:

• Respond to incoming customer calls with professionalism, resolve routine inquiries, and provide timely support.
• Place outbound calls as needed to follow up on orders, clarify account details, and communicate updates.
• Enter customer orders into company systems with strong attention to accuracy and completeness.
• Assist customers with product, pricing, and order-related questions to ensure a positive service experience.
• Track requests and interactions carefully so customer issues are documented and addressed efficiently.
• Work closely with internal teams to coordinate order processing and help prevent service disruptions.
• Support operational updates or system-related changes by communicating clearly with customers when needed.
• Previous experience in customer service, call center support, or a similar customer-facing role.
• Ability to handle a high volume of inbound and outbound phone communication effectively.
• Experience with order entry and maintaining accurate customer information in business systems.
• Strong verbal communication skills and a detail-oriented, service-oriented approach.
• Good organizational skills with the ability to manage multiple tasks in a fast-paced environment.
• Basic computer proficiency and comfort learning new systems and processes.