Customer Service Representative

We are looking for a Customer Service Representative to join our team in Santee, California in a Contract to permanent capacity. This role blends customer support and office coordination, requiring someone who can manage service requests, respond to account and billing questions, and keep daily administrative activities organized. The ideal candidate is attentive, detail-oriented, and comfortable working with multiple internal teams to ensure customers receive timely, accurate assistance.

Responsibilities:

• Manage incoming customer inquiries related to accounts, fuel service, delivery timing, billing matters, and general support needs through phone and office communication.
• Enter and update orders, track service schedules, and work closely with dispatch and logistics teams to help ensure accurate and on-time deliveries.
• Assist customers with account updates, delivery preference changes, and payment-related requests while maintaining a high standard of service.
• Review invoice questions, pricing concerns, and payment issues, partnering with accounting staff to research discrepancies and support resolution.
• Keep customer profiles, service notes, documentation, and communication records current within company systems and office files.
• Address customer complaints and service concerns promptly, escalating more complex matters to the appropriate department when needed.
• Provide administrative support to office leadership and operations staff by preparing documents, handling data entry, organizing files, and supporting routine office tasks.
• Monitor and organize invoices, purchase orders, receipts, mail, and business correspondence while maintaining confidentiality of sensitive information.
• Coordinate with dispatch, sales, accounting, fleet, and operations teams to support reporting, process documentation, and continuous improvement of office workflows.
• Previous experience in customer service, call center support, or account support in a fast-paced business environment.
• Strong ability to handle inbound calls, respond professionally to customer questions, and provide clear follow-up on service issues.
• Experience with order entry, record maintenance, and administrative documentation requiring a high level of accuracy.
• Comfortable working across departments and communicating effectively with operations, accounting, logistics, and customer-facing teams.
• Ability to manage multiple priorities, stay organized, and maintain attention to detail throughout daily tasks.
• Proficiency with standard office software and business systems used for customer records, billing support, and document management.
• Strong problem-solving skills with the ability to investigate issues, resolve concerns, and escalate when appropriate.
• Ability to handle confidential customer and financial information with professionalism and discretion.