Customer Service Representative

We are looking for a customer-focused, detail-oriented individual to support service coordination and work order activity for a busy construction and contractor environment in Ohio. This contract-to-permanent position is ideal for someone who thrives in a fast-moving setting, communicates clearly with vendors and internal teams, and can keep multiple service requests organized at once. This role will help drive work orders from initial intake through completion while ensuring timely updates, accurate documentation, and a high standard of client support.

Responsibilities:

• Manage service requests across multiple platforms by entering updates, reviewing details, and maintaining accurate records throughout the life of each order.
• Coordinate work orders from creation through closeout, ensuring progress is monitored, timelines are met, and outstanding items are followed through to resolution.
• Assign service calls to subcontractors based on established procedures, service expectations, and required response times.
• Schedule and oversee vendor visits, repair activity, inspections, and client-specific projects across multiple sites, confirming completion and documenting outcomes.
• Support field technicians by confirming dispatch details, obtaining estimated arrival times, assisting with site access, and processing approved adjustments when needed.
• Monitor open orders closely, follow up on quotes, parts availability, and technician status, and escalate urgent issues quickly to the appropriate contacts.
• Gather and review vendor billing support documents to help ensure required information is complete and aligned with client expectations.
• Communicate with internal departments and redirect calls when appropriate to maintain smooth coordination and efficient issue resolution.
• Produce and reference reports or database information requested by leadership and contribute ideas that improve workflow efficiency and service quality.
• High school diploma or equivalent required; additional college education is preferred.
• Prior experience in customer service, call center support, order coordination, or a related service environment is preferred.
• Working knowledge of Microsoft Office and comfort navigating multiple computer systems while performing accurate data entry.
• Strong written and verbal communication skills with the ability to interact effectively with clients, vendors, technicians, and internal teams.
• Ability to manage several priorities at once, stay organized, and maintain attention to detail in a fast-paced setting.
• Sound problem-solving skills and good judgment when handling service issues, updates, and time-sensitive decisions.
• Comfortable working collaboratively in a team environment while remaining adaptable, responsive, and composed under pressure.
• Customer-focused mindset with a strong sense of urgency and a commitment to thorough follow-up and dependable service.