Customer Service Representative

We are looking for a Customer Service Representative to support customer interactions and order-related activities for an aerospace organization in Little Ferry, New Jersey. This Long-term Contract position is ideal for someone who enjoys delivering responsive service, managing order details accurately, and working across teams to help customers receive timely information and support. The role requires strong attention to detail, a clear communication style, and the ability to handle administrative and reporting tasks in a fast-paced environment.

Responsibilities:

• Deliver a welcoming and attentive service experience for customers, ensuring each interaction is handled with courtesy and efficiency.
• Work closely with internal teams to help expedite spare parts requests and support on-time fulfillment of customer needs.
• Enter and track requests for quotations, and prepare sales orders when customer requirements move forward.
• Investigate customer concerns, gather relevant information, and coordinate solutions to resolve service-related issues.
• Provide timely follow-up on shipment status, delivery updates, and related order information.
• Maintain accurate customer activity records by documenting transactions, concerns, and updates within Siebel.
• Prepare and distribute reports as needed to support operational and customer service activities.
• Connect customers with the appropriate internal departments or external vendors when additional service information is needed.
• Complete administrative assignments and other support duties as directed to meet business priorities.
• Previous experience in customer service, preferably in a structured business environment.
• Working knowledge of SAP for order processing or related customer support tasks.
• Hands-on experience with order entry and managing customer records accurately.
• Ability to prepare and manage sales quotes with strong attention to detail.
• Strong verbal and written communication skills with a detail-oriented customer-facing approach.
• Comfortable coordinating with multiple departments to resolve issues and support customer requests.
• Proficiency with standard administrative tasks, reporting, and database updates.