Customer Service Representative

We are looking for a Customer Service Representative to join a growing team in Lansdale, Pennsylvania in a Contract to Permanent role. This position is ideal for someone who enjoys helping customers, managing orders with precision, and working closely with internal teams to keep service levels high. The right candidate will bring strong communication skills, sound judgment, and the ability to handle multiple priorities in a fast-paced office environment.

Responsibilities:

• Manage customer accounts by responding to questions, resolving service needs, and supporting requests tied to complex products or high-volume accounts.
• Enter and process customer orders accurately while identifying opportunities to recommend additional products or services that align with customer needs.
• Review transaction details, update account information, and correct records to maintain accurate documentation within company systems.
• Address customer issues using established service procedures and escalate matters to the appropriate internal teams when further review is needed.
• Track orders throughout the full lifecycle, from initial entry through final invoicing, to ensure timely completion and visibility.
• Partner with colleagues across departments to share product information, coordinate responses, and help deliver a smooth customer experience.
• Handle inbound customer communication professionally and provide clear follow-up to support timely issue resolution.
• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
• 1-3 years of customer service experience in an office-based environment required.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills with a detail-oriented approach to customer interaction.
• Working knowledge of order entry practices and general customer account support processes.
• Ability to manage multiple tasks independently in a flexible, fast-moving setting.
• Strong attention to detail, accuracy, and time management.
• All candidates are required to complete pre-employment screening requirements.