Customer Service Representative

We are looking for a Customer Service Representative to support customers through a fast-paced call center environment in Carrollton, Texas. This is a Contract position focused on delivering helpful, attentive service while handling inbound inquiries and completing accurate order entry tasks. The ideal candidate is comfortable speaking with customers by phone, resolving routine issues efficiently, and maintaining a positive experience with every interaction.

Responsibilities:

• Respond to incoming customer calls with accuracy and a service-focused approach
• Enter customer orders and update account information carefully to ensure complete and correct records
• Assist callers with product, service, and order-related questions by providing clear and timely information
• Make outbound calls when follow-up is needed to confirm details, provide updates, or resolve open items
• Document customer interactions thoroughly so that requests, concerns, and next steps are properly tracked
• Address routine service issues by identifying customer needs and guiding them toward appropriate solutions
• Maintain consistent call quality and productivity standards while managing a steady volume of customer contacts
• Previous experience in a call center or customer-facing support role
• Ability to handle inbound calls efficiently while maintaining a courteous and detail-oriented tone
• Experience with order entry and accurate data input
• Strong verbal communication and active listening skills
• Comfortable managing both inbound and outbound phone interactions
• Solid problem-solving skills with attention to detail
• Ability to work effectively in a fast-paced service environment