Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization serving families in Wisconsin. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping people, communicating clearly, and providing dependable service in a fast-paced environment. In this role, you will assist callers with care and professionalism while helping connect community members to important energy-related support services.

Responsibilities:

• Respond to incoming calls from clients and provide courteous, accurate, and timely assistance.
• Make outbound calls as needed to follow up on requests, clarify information, and support case-related communication.
• Enter customer and service-related information into internal systems with strong attention to detail.
• Guide individuals through questions about available assistance programs and next steps in the process.
• Maintain clear and organized records of conversations, updates, and service interactions.
• Coordinate with internal staff to ensure callers receive appropriate support and issue resolution.
• Deliver a positive service experience by handling each interaction with empathy, patience, and professionalism.
• Prior experience in customer service, call center support, or a similar client-facing role.
• Comfort handling a high volume of inbound and outbound phone communication.
• Accurate data entry and order entry skills with strong attention to detail.
• Ability to communicate clearly, professionally, and compassionately with a wide range of callers.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Basic computer proficiency and confidence working within service or case management systems.
• Dependable work ethic and the ability to perform effectively in a team-oriented environment.