Customer Service Representative

We are looking for a Customer Service Representative to support daily operations in an ambulatory clinic in Seattle, Washington. This Long-term Contract position focuses on creating a welcoming and efficient experience for patients by coordinating appointments, managing communication, and assisting with front-line service needs. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple tasks in a busy clinical setting.

Responsibilities:

• Respond to incoming patient calls promptly and provide courteous, accurate assistance with questions, service needs, and follow-up requests.
• Arrange and update appointments while helping maintain an organized daily clinic schedule that supports smooth patient flow.
• Welcome patients upon arrival, assist with intake activities, and prepare them for their visit in a detail-focused and respectful manner.
• Enter and maintain service-related information accurately, including order details and other required documentation.
• Collect and process payments or other revenue-related transactions according to clinic procedures.
• Share approved test result information and relay messages clearly to patients, providers, and administrative staff as appropriate.
• Address patient concerns with empathy and care, escalating issues when needed to ensure timely resolution.
• Support communication and coordination between clinical and administrative teams to promote efficiency and patient safety.
• High school diploma or equivalent required.
• At least six months of experience in customer service or a medical office environment, or an associate degree in a related field.
• Demonstrated ability to communicate effectively with patients, physicians, managers, and support staff.
• Strong organizational skills with the ability to prioritize work and manage multiple responsibilities at once.
• Careful attention to detail and accuracy in documentation, scheduling, and order entry tasks.
• Ability to work independently and make sound decisions with limited supervision.
• Positive, detail-oriented approach with a strong commitment to service excellence.
• Familiarity with medical terminology is preferred.