Customer Service Representative

We are looking for a customer-focused individual to join an organization in Charleston, South Carolina as a Customer Service Representative in a contract to permanent role. This part-time position supports both customer experience and day-to-day office coordination, making it ideal for someone who enjoys balancing service, organization, and administrative follow-through. The person in this role will help deliver timely support to customers, maintain smooth internal operations, and contribute to a positive experience for both clients and employees.

Responsibilities:

• Manage incoming customer requests across support platforms, providing timely and attentive assistance with orders, product questions, returns, warranties, and general concerns.
• Handle support tickets from initial review through resolution, including documenting details, coordinating next steps, and ensuring customers receive clear updates.
• Prepare shipping labels and arrange approved outbound shipments for replacements, samples, and return-related requests.
• Provide customer support across multiple channels, including marketplace inquiries, product review responses, and return management systems.
• Recognize situations that require additional review and escalate sensitive or complex issues to the appropriate internal leader.
• Track recurring service trends, common product concerns, and frequent customer questions, then share insights to support operational improvements.
• Assist with customer communication needs tied to product launches and other high-volume service periods.
• Help keep the Charleston, South Carolina office ready for daily operations by monitoring supplies, receiving deliveries, and supporting workplace organization.
• Coordinate administrative tasks such as shipping, vendor-related needs, equipment requests, meeting preparation, and employee onboarding or offboarding support.
• Strong written and verbal communication skills with the ability to engage customers in a clear and empathetic manner.
• Proven ability to stay organized, manage details accurately, and shift between customer service and administrative priorities.
• Experience handling customer accounts, order entry, support tickets, or service desk activity in a detail-focused setting.
• A customer-focused approach with sound judgment, patience, and a commitment to service quality and customer retention.
• Comfort learning new tools, products, and workflows while maintaining dependable follow-through.
• Ability to work effectively in an in-office environment on a part-time schedule with consistent responsiveness during designated support check-ins.
• Prior background in customer support, office coordination, administrative support, or a related function is preferred.