Customer Service Representative

We are looking for a confident and detail-oriented Customer Service Representative to support contract follow-up activities for a construction-focused organization. This Long-term Contract position is ideal for someone who communicates with persistence and clarity while keeping account details accurate and organized. The person in this role will help move outstanding agreements toward completion, resolve payment-related questions, and maintain clear records of customer interactions.

Responsibilities:

• Contact customers regarding unsigned agreements and identify any issues preventing completion
• Review accounts with payment holds, research outstanding balances, and clarify next steps with customers
• Use persuasive and clear communication to encourage timely contract completion
• Reissue electronic documents for signature and ensure outdated requests are withdrawn when needed
• Access customer records to place calls or send messages and document each interaction thoroughly
• Track follow-up activity carefully to help reduce delays and support contract resolution
• Coordinate with internal teams as needed to address account concerns and remove obstacles to completion
• Experience in customer service, contract support, or account coordination
• Strong verbal and written communication skills with the ability to handle firm conversations professionally
• Comfortable making and receiving inbound and outbound calls as part of daily work
• High level of organization and attention to detail when managing account information
• Ability to stay assertive while maintaining a helpful and respectful customer approach
• Familiarity with electronic document tools such as DocuSign
• Experience entering, updating, and tracking information in customer or sales systems