Customer Service Representative

Our client, a mission-driven nonprofit organization, is seeking a compassionate and professional Customer Service Representative to serve as a key point of contact for clients, donors, and community members. This individual will play an important role in delivering excellent service, answering inquiries, and supporting daily administrative and operational needs.

Key Responsibilities:

• Respond to inbound calls, emails, and walk-in inquiries in a professional and timely manner
• Provide information about programs, services, events, and community resources
• Assist with intake, data entry, and maintaining accurate client or donor records
• Resolve customer and stakeholder issues with empathy and efficiency
• Support scheduling, appointment coordination, and follow-up communications
• Process forms, documentation, and general correspondence
• Collaborate with internal teams to ensure a positive service experience
• Assist with special projects, outreach efforts, and administrative support as needed
• 1+ years of customer service, call center, administrative support, or related experience
• Strong communication and interpersonal skills
• Ability to handle sensitive situations with professionalism, patience, and discretion
• Proficiency in Microsoft Office Suite and data entry systems
• Strong organizational skills and attention to detail
• Ability to multitask and work effectively in a fast-paced environment
• High school diploma or equivalent required; associate or bachelor’s degree preferred

Preferred Qualifications:

• Experience working in a nonprofit, healthcare, social services, or community-focused organization
• Bilingual skills are a plus
• Familiarity with CRM or donor/client database systems