Customer Service Representative

Our client, a mission-driven organization in the nonprofit industry, is seeking a compassionate and service-oriented Customer Service Representative to support constituents, donors, members, and community partners. This role is ideal for someone with strong communication skills, a professional demeanor, and a passion for helping others in a fast-paced, purpose-driven environment.

Key Responsibilities:

• Serve as the first point of contact for incoming calls, emails, and inquiries from donors, members, clients, and community stakeholders
• Provide accurate information regarding programs, services, events, and organizational resources
• Resolve customer and constituent concerns in a timely, professional, and empathetic manner
• Maintain and update customer records, databases, and case notes with a high level of accuracy
• Process forms, registrations, donations, and other service-related documentation
• Escalate complex issues to the appropriate department as needed
• Assist with outreach efforts, event support, and follow-up communications
• Collaborate with internal teams to ensure excellent service delivery and a positive experience for stakeholders
• Prepare basic reports and track service metrics as requested
• Support special projects and general administrative tasks as needed
• 1+ years of customer service, call center, or client support experience
• Experience in a nonprofit, healthcare, education, or community-focused organization is preferred
• Strong verbal and written communication skills
• Excellent interpersonal skills and a customer-first mindset
• Ability to manage multiple inquiries and priorities effectively
• Proficiency with Microsoft Office Suite and data entry systems
• Experience with CRM or donor management systems is a plus
• High attention to detail and strong problem-solving abilities