Customer Service Representative

We are looking for a Customer Service Representative to support daily client interactions in Hamilton, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers by phone and email. The person in this role will handle service requests, maintain accurate records, and provide dependable follow-through to ensure a positive customer experience.

Responsibilities:

• Manage incoming customer calls, respond to questions, and resolve concerns with professionalism and accuracy.
• Place outbound calls when needed to confirm information, provide updates, or assist with follow-up on service requests.
• Enter and update customer, order, and service details in internal systems with strong attention to accuracy.
• Respond to email inquiries in a timely manner and ensure written communication is clear and courteous.
• Support order processing activities by reviewing information, recording details, and coordinating next steps.
• Schedule appointments and confirm timing with customers while maintaining an organized calendar of requests.
• Use Microsoft Word and Excel to document activity, track information, and prepare routine customer service records.
• Work collaboratively with team members to deliver efficient service and maintain a consistent customer experience.
• Previous experience in customer service or a call center environment.
• Comfort handling a high volume of inbound calls while maintaining a detail-oriented approach.
• Ability to make outbound calls for follow-up, updates, and customer support needs.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Clear verbal and written communication skills, including detail-oriented email correspondence.
• Proficiency with Microsoft Word and Microsoft Excel.
• Experience with order entry, appointment scheduling, or related administrative support tasks.