Customer Service Representative

We are looking for a Customer Service Representative to support a high-volume service environment in East Haven, Connecticut within the energy and natural resources industry. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing service requests accurately, and delivering a detail-oriented experience over the phone. The person in this role will handle incoming inquiries, complete order-related tasks, and contribute to consistent, responsive customer support.

Responsibilities:

• Respond to a steady flow of inbound customer calls with empathy and accuracy.
• Assist customers with service questions, account-related concerns, and general support needs in a call center setting.
• Enter orders and update customer information carefully to maintain complete and accurate records.
• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve open issues.
• Document customer interactions clearly in the appropriate systems to support service continuity.
• Resolve routine concerns efficiently and escalate more complex matters to the appropriate team when necessary.
• Maintain service quality standards by following call handling procedures and customer support guidelines.
• Prior experience in call center customer service or a similar customer-facing support role.
• Ability to manage inbound and outbound calls while maintaining a courteous and attentive manner.
• Experience with order entry and accurate data input in a fast-paced environment.
• Strong verbal communication skills with the ability to explain information clearly to customers.
• Proven ability to handle multiple tasks efficiently while staying organized and detail-oriented.
• Comfort working with customer service systems and documenting interactions accurately.
• Dependable attendance and the ability to succeed in a long-term contract assignment.