Customer Service Representative

We are looking for a Customer Service Representative to support vendor and client account servicing in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, works efficiently in a high-volume environment, and takes pride in maintaining accurate records. The person in this role will engage with external contacts by phone, guide them through payment and registration-related questions, and help ensure account details are complete and correct.

Responsibilities:

• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.
• Provide clear guidance on payment methods, registration steps, and account setup expectations while delivering a positive customer experience.
• Enter new information and revise existing records in internal databases with a high level of accuracy and attention to detail.
• Record customer conversations, status changes, and planned next steps to maintain complete and organized account histories.
• Reconnect with vendors and clients when registrations are unfinished or required documentation and details are still outstanding.
• Examine account data to identify inconsistencies, investigate the source of issues, and work directly with customers to correct them.
• Partner with internal teams to help move account requests forward and support timely issue resolution.
• Achieve daily performance targets related to call activity, service quality, productivity, and overall customer support effectiveness.
• Previous experience in customer service or a call center environment with regular phone-based interaction.
• Ability to handle both outbound and inbound calls professionally and efficiently in a fast-paced setting.
• Strong data entry and order entry skills with a focus on accuracy and completeness.
• Clear verbal and written communication skills for explaining processes and resolving customer questions.
• Comfortable managing multiple tasks, tracking follow-ups, and maintaining detailed documentation.
• Strong problem-solving ability with attention to detail when reviewing account information and resolving discrepancies.
• Proficiency using computer systems and internal databases to update records and document activity.