Customer Service Representative

We are looking for a personable and organized Customer Service Representative to support day-to-day tenant communication for a Contract position based on-site in Glendale, California. In this role, you will serve as a key point of contact for residents and visitors, providing timely assistance, resolving routine concerns, and directing inquiries to the appropriate teams when needed. This opportunity is ideal for someone who enjoys helping others, communicates clearly, and is comfortable using technology in a fast-paced property administration environment.

Responsibilities:

• Respond to incoming tenant calls and provide clear, attentive support for questions related to property services and general concerns.
• Route requests to the appropriate internal departments when issues require specialized follow-up or escalation.
• Maintain accurate records of conversations, service needs, and updates using property management software and related systems.
• Assist with front-line customer service activities that support daily property administration operations on site.
• Coordinate with leasing, maintenance, and administrative teams to help ensure tenant needs are addressed efficiently.
• Monitor open inquiries and follow up as needed to promote timely resolution and a positive tenant experience.
• Use digital tools and office systems confidently to manage communications, track requests, and support team workflows.
• At least 1 year of experience in customer service, property administration, or a related support role.
• Background in property management, residential property management, commercial property management, or leasing support is preferred.
• Strong verbal communication skills with the ability to interact professionally and courteously with tenants and colleagues.
• Comfortable working fully on site in Glendale, California, on a Monday through Friday schedule.
• Proficiency with technology and the ability to learn and use platforms such as Yardi software effectively.
• Friendly, outgoing approach with a service-minded attitude and strong attention to detail.
• Ability to manage multiple requests, stay organized, and make sound decisions about when to escalate issues.