Customer Service Representative

We are looking for a dependable Customer Service Representative for a contract opportunity supporting business customers in White Plains, New York. This part-time role is ideal for someone who thrives in a fast-paced service setting, enjoys solving issues, and can balance customer communication with administrative follow-up.

For this role, we are seeking candidates who are skilled in speaking both spanish and english fluently.

Responsibilities:

• Enter and maintain accurate order details, service notes, credits, and related information within internal systems.
• Create special orders and process customer requests while ensuring all documentation is complete and up to date.
• Handle a steady volume of inbound and occasional outbound calls while delivering clear, courteous, and solution-focused support.
• Escalate complex service issues when needed and follow through to help ensure timely resolution.
• Support daily operational workflows by monitoring account activity and maintaining organized customer records.
• Participate in training activities, including system learning and scenario-based practice, to build confidence and accuracy in the role.
• Previous experience in customer service, call center support, or a similar high-volume communication environment.
• Ability to manage back-to-back calls while maintaining professionalism, accuracy, and attention to detail.
• Strong verbal and written communication skills with the ability to interact effectively with business customers and drivers.
• Experience with order entry, issue tracking, or administrative support tasks in a service-oriented setting.
• Comfortable learning new systems and following established processes during onboarding and ongoing work.
• Strong problem-solving skills and sound judgment when determining when to resolve issues independently or escalate them.
• Availability to work part-time hours, including rotating weekends, and attend required training on the assigned schedule.