Customer Service Representative

We are looking for a Customer Service Representative to support vendor and client account activities in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and delivers attentive service across a high volume of interactions. The person in this role will help confirm account details, guide customers through payment-related processes, and keep records accurate so requests move forward efficiently.

Responsibilities:

• Place a large number of outbound calls to vendors and clients to confirm account details and payment information.
• Guide customers through available payment methods, enrollment steps, and account setup expectations with professionalism and clarity.
• Enter new information and revise existing records in company databases while maintaining a high level of accuracy.
• Record conversations, updates, and next steps thoroughly to ensure complete documentation of each interaction.
• Reconnect with vendors and clients to obtain missing details and encourage completion of registration or account setup requirements.
• Audit account information, investigate inconsistencies, and resolve issues through research and direct outreach.
• Work closely with internal teams to address account-related questions and support timely issue resolution.
• Achieve daily performance targets related to call activity, service quality, productivity, and customer experience.
• Experience in customer service or call center environments with frequent phone-based communication.
• Ability to manage both outbound and inbound calls while maintaining a detail-focused and courteous approach.
• Strong data entry and order entry skills with close attention to detail and accuracy.
• Clear verbal and written communication skills for explaining processes and resolving customer questions.
• Comfort working with account information, documentation tasks, and internal systems.
• Proven ability to stay organized, follow up consistently, and handle multiple priorities in a fast-paced setting.
• Strong problem-solving skills with the ability to identify discrepancies and support resolution efforts.