Customer Service Representative

Our nonprofit organization is seeking a compassionate and service-oriented Customer Service Representative to support donors, community members, program participants and partners. This role is responsible for handling inquiries, providing accurate information, resolving issues and delivering a positive experience that reflects the mission and values of the organization.

Key Responsibilities:

• Respond to phone, email and in-person inquiries from donors, clients, volunteers and community partners
• Provide accurate information about programs, services, events and general organization policies
• Resolve routine concerns and escalate more complex issues to the appropriate team member
• Maintain detailed and accurate records of interactions in the organization’s database or customer service system
• Assist with donor acknowledgments, mailings, event support and administrative tasks as needed
• Support program teams by coordinating appointments, registrations or service requests
• Process forms, update contact information and help maintain clean and organized records
• Deliver professional, empathetic and mission-driven service to all stakeholders
• Collaborate with internal departments to ensure timely follow-up and issue resolution

Qualifications:

• 1+ years of customer service, call center, nonprofit support or administrative experience
• Strong verbal and written communication skills
• Excellent interpersonal skills with a helpful and empathetic approach
• Strong attention to detail and ability to manage multiple tasks
• Basic proficiency in Microsoft Office and database systems
• Ability to handle sensitive or confidential information with professionalism
• High school diploma required; associate or bachelor’s degree preferred