Customer Service Representative

We are looking for a Customer Service Representative to join a team in Cincinnati, Ohio. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customer accounts, managing order activity, and helping ensure a smooth experience from request through delivery. The person in this role will work closely with internal teams to address customer needs, provide accurate updates, and contribute to long-term client satisfaction.

Responsibilities:

• Develop and strengthen day-to-day relationships with assigned customer accounts by serving as a reliable primary contact.
• Process customer orders with accuracy, maintain current order information in business systems, and monitor progress through completion.
• Partner with production, purchasing, and shipping teams to help keep orders on schedule and support on-time delivery.
• Investigate and resolve customer questions, service concerns, and order-related discrepancies in a timely manner.
• Compile customer-facing information such as pricing details, status updates, and recurring reports as requested.
• Assist with account support activities by identifying service improvements and helping create a positive customer experience.
• Manage inbound and outbound communication related to orders, account updates, and follow-up needs.
• Maintain organized records and documentation to support accurate order handling and responsive customer service.
• At least 3 years of experience in customer service, account coordination, sales support, or a related client-facing role.
• Background in manufacturing, wholesale distribution, industrial operations, or a similar environment is preferred.
• Proficiency with Microsoft Office applications, including Excel and Outlook, along with the ability to learn and use business software effectively.
• Experience with order entry and tracking in ERP, accounting, or customer management systems such as QuickBooks Online is a plus.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Demonstrated problem-solving ability and sound judgment when handling service issues or conflicting priorities.
• Proven ability to stay organized, manage multiple tasks, and maintain accuracy in a fast-paced setting.
• Commitment to delivering high-quality customer support with strong attention to detail.