Customer Service Representative

We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates confidently, handles a fast-paced call environment well, and stays organized while managing detailed account information. The role focuses on building positive customer interactions, confirming payment and account details, and helping ensure records are accurate and complete.

Responsibilities:

• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.
• Guide customers through available payment methods, registration steps, and account setup expectations with clear and thorough communication.
• Enter new information and update existing records accurately across internal databases and company platforms.
• Record conversations, account changes, and planned follow-up actions thoroughly to maintain complete documentation.
• Reconnect with vendors and clients to obtain missing details, complete unfinished registrations, and move account setup forward.
• Audit account information for inconsistencies, investigate discrepancies, and resolve issues through research and customer outreach.
• Partner with internal teams to address account concerns and support timely completion of service requests.
• Achieve established performance targets related to call activity, productivity, service quality, and customer experience.
• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage both inbound and outbound calls while maintaining professionalism and accuracy.
• Strong data entry and order entry skills with close attention to detail.
• Clear verbal and written communication skills for explaining processes and resolving customer questions.
• Comfortable using internal systems, databases, and account management tools to maintain records.
• Ability to organize follow-up tasks, prioritize workload, and work efficiently in a high-volume environment.
• Strong problem-solving skills with the ability to research issues and correct account discrepancies.