Customer Service Representative

We are looking for a Customer Service Representative to support clients and internal partners with responsive, accurate service in Irvine, California. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment, enjoys solving customer issues, and can manage a high volume of requests with professionalism. The role focuses on delivering a smooth customer experience across order activity, issue resolution, and day-to-day communication while contributing to a collaborative team.

Responsibilities:

• Manage customer inquiries through inbound and outbound communication, providing clear updates and accurate information in a timely manner.
• Take ownership of service concerns from initial contact through final resolution by coordinating with appropriate internal teams and following through with customers.
• Process customer orders and support related activities such as order entry, shipment tracking, delivery follow-up, and account setup.
• Use multiple company systems throughout the day to document interactions, research issues, and maintain accurate service records.
• Escalate recurring service challenges or customer-impacting issues to leadership with relevant details and recommended next steps.
• Contribute to assigned projects and additional team priorities as business needs evolve.
• Support a high-service environment by maintaining careful data entry standards and reviewing invoices or order details for accuracy.
• Participate in overtime coverage when requested to help meet service demands and operational deadlines.
• 3-5 years of experience in a fast-paced customer service or customer relationship environment.
• Background in a manufacturing customer service setting, including order management, shipping support, delivery coordination, customer setup, and issue resolution.
• Strong communication skills with the ability to interact professionally in both written and verbal formats.
• Demonstrated attention to detail, consistent follow-up habits, and the ability to manage multiple tasks effectively.
• Proficiency with Microsoft Office applications and standard PC-based office tools.
• Solid problem-solving, listening, and data entry skills, along with the ability to interpret invoices or basic numerical information.