Customer Service Representative

We are looking for a Customer Service Representative to support a machinery manufacturing operation in Bowling Green, Kentucky. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service requests, and providing accurate information in a fast-paced call center environment. The person in this role will handle incoming communications, assist with order-related inquiries, and deliver attentive support that strengthens the overall customer experience.

Responsibilities:

• Respond to incoming customer calls with accuracy and a service-focused approach.
• Assist customers with questions about products, orders, and general account-related concerns.
• Enter and update order details in company systems while maintaining a high level of accuracy.
• Document customer interactions clearly to ensure complete and organized service records.
• Make outbound calls when follow-up is needed to confirm details, provide updates, or resolve open issues.
• Coordinate with internal teams to address customer requests and support timely problem resolution.
• Monitor service inquiries and take appropriate action to keep requests moving toward completion.
• Maintain a courteous and efficient communication style that reflects strong customer care standards.
• Previous experience in a call center or customer-facing support role.
• Strong background in customer service with the ability to handle a high volume of interactions.
• Experience processing orders and entering information accurately into internal systems.
• Ability to manage inbound calls efficiently while maintaining professionalism and attention to detail.
• Comfortable making outbound calls for follow-up and issue resolution.
• Clear verbal and written communication skills.
• Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced environment.