Customer Service Representative

We are looking for a Customer Service Representative to join a logistics operation. This is a Contract position supporting delivery coordination, customer communication, and day-to-day service activities in a fast-paced warehouse office setting. The person in this role will help keep deliveries on track, respond to customer concerns, and provide timely updates to ensure a smooth experience. This position follows a regular, onsite schedule, with workdays assigned across the week based on business needs.

Responsibilities:

• Monitor daily delivery activity for a high volume of trucks and keep accurate status updates throughout the day.
• Speak with customers about shipment timing, delays, and revised delivery arrangements when changes are needed.
• Handle incoming service calls related to orders or deliveries and work toward prompt, thorough resolution.
• Contact customers ahead of scheduled deliveries to confirm availability and expectations.
• Conduct follow-up outreach after deliveries to gather feedback and encourage survey completion.
• Enter and maintain service and delivery information accurately within company systems and spreadsheets.
• Coordinate closely with drivers, internal teams, and dispatch contacts to address service issues quickly.
• Work an onsite regular schedule five days per week, including weekdays or weekends as assigned during peak periods.
• Previous experience in customer service, dispatch, call center support, or a related coordination role.
• Strong verbal communication skills with the ability to interact professionally with customers and delivery teams.
• Comfortable managing multiple delivery updates and customer requests in a fast-paced environment.
• Solid data entry accuracy and attention to detail.
• Basic Excel skills, including entering and reviewing information without advanced formulas.
• Ability to learn new software and internal tools through training.
• Flexibility to work an onsite schedule with assigned days that may fall on any day of the week.