Customer Service Representative

We are looking for a Customer Service Representative to join a team for a long-term contract opportunity. This onsite role supports multiple active contracts and requires someone who can communicate clearly, stay organized, and manage documentation with accuracy. The ideal candidate brings strong customer service experience, confidence using Microsoft Office tools such as Excel and Outlook, and the ability to handle a high-volume workload in an organized office setting.

Responsibilities:

• Provide onsite customer service and administrative support for a portfolio of 10 to 15 contracts, ensuring timely and accurate follow-through.
• Respond to inbound inquiries and place outbound calls as needed to gather information, resolve issues, and maintain service quality.
• Maintain and organize contract-related records, forms, and supporting documentation in accordance with established processes.
• Assist with order entry and related data updates while checking details for completeness and accuracy.
• Use Microsoft Office applications, including Excel and Outlook, to track activity, manage communications, and prepare routine reports.
• Coordinate with internal teams and stakeholders to help move contract-related tasks forward and address service needs promptly.
• Monitor documentation status and follow up on missing or incomplete information to keep contract support activities on schedule.
• At least 2 years of experience in customer service, call center support, or a similar administrative office environment.
• Strong verbal and written communication skills with the ability to interact professionally with customers and team members.
• Proficiency in Microsoft Office, including Excel and Outlook, for daily communication, tracking, and documentation tasks.
• Experience handling inbound calls, outbound calls, and customer inquiries in a fast-paced setting.
• Ability to manage multiple assignments at once while maintaining strong attention to detail and accuracy.
• Familiarity with order entry, recordkeeping, and general office support activities.
• Comfortable working onsite in Fairfax, Virginia and supporting a high-volume contract-related workload.