Customer Service Representative

We are looking for a Customer Service Representative to join a growing team in Minnesota in a Contract to permanent capacity. This position supports business customers by managing day-to-day order activity, coordinating shipment updates, and helping resolve returns with accuracy and care. The role is well suited for someone who enjoys working in a fast-paced B2B environment, communicates clearly across multiple channels, and takes pride in delivering dependable service.

Responsibilities:

• Process incoming customer and sales orders accurately and ensure requests are routed and completed in a timely manner.
• Communicate shipment status, delivery timing, and tracking details to customers to keep them informed throughout the order lifecycle.
• Handle return authorization requests and coordinate the necessary steps to support efficient issue resolution.
• Respond to inbound inquiries from customers, distributors, and internal partners through phone and email with a thorough and helpful approach.
• Maintain organized order records and update customer information within the company’s ERP and related systems.
• Support shared customer accounts as part of the general service team, assisting with a broad range of account needs rather than assigned territories.
• Use Microsoft Office tools and internal platforms to manage correspondence, documentation, and routine service tasks.
• Contribute to a collaborative department by helping balance daily workflow volumes and meeting service expectations in a dynamic setting.
• 2–3 years of customer service experience in a B2B environment; retail-only experience is not sufficient.
• Previous order entry experience with strong attention to detail and accuracy.
• Familiarity with ERP systems; Epicor experience is preferred.
• Proficiency with Microsoft Office applications for daily communication and task management.
• Ability to manage inbound calls, outbound follow-up, and email communication effectively.
• Strong organizational skills with the ability to handle multiple customer requests each day.
• Clear written and verbal communication skills and a detail-oriented approach to customer interactions.