Customer Service Representative

Robert Half is looking for a customer-focused professional who thrives in a fast-paced environment and enjoys making a difference in the community. We are partnering with an established sanitation and waste management organization seeking a dynamic, personable, and detail-oriented Customer Service Representative (CSR) to join its growing team!

This is an excellent opportunity for someone who enjoys helping people, solving problems, and keeping daily operations running smoothly. As a key point of contact for customers, you will play an important role in delivering exceptional service, resolving inquiries, and ensuring a positive customer experience from the first interaction to the last.

Key Responsibilities

• Serve as a primary point of contact for customers, responding to inquiries and requests via phone, email, text, and in-person interactions.
• Assist customers with billing questions, payment processing, account updates, and general service inquiries.
• Establish new customer accounts, maintain accurate records, and update account information within internal systems.
• Investigate and resolve customer concerns, service disruptions, billing discrepancies, and other account-related issues in a timely and professional manner.
• Communicate service information, answer questions, and provide clear solutions while maintaining a positive and customer-first approach.
• Perform general administrative and clerical duties, including data entry, document management, filing, and other office support responsibilities.
• Collaborate with internal departments and team members to ensure customer requests are addressed efficiently and service expectations are met.
• Previous customer service experience in a call center, office, retail, utilities, sanitation, or service-oriented environment is preferred.
• Excellent verbal and written communication skills, with the ability to interact professionally with customers from diverse backgrounds.
• Strong problem-solving abilities and a natural ability to remain calm, patient, and solution-oriented when handling challenging situations.
• Comfortable navigating computer systems, processing transactions, entering data, and managing multiple customer requests simultaneously.
• Exceptional attention to detail with strong organizational and multitasking capabilities.
• Ability to work independently while contributing positively to a collaborative, team-oriented environment.
• Bilingual abilities are a plus!