Customer Service Representative

We are looking for a Customer Service Representative to join our manufacturing team in Louisville, Kentucky. This in-person contract to hire opportunity is ideal for someone who enjoys supporting customers, coordinating across departments, and keeping order activity organized from start to finish. The Customer Service Representative in this role will help create a responsive service experience by handling inquiries, processing customer requests, and maintaining clear communication throughout each stage of the sales cycle. The Customer Service Representative hours are M-F, 8AM-5PM onsite.

Responsibilities:

• Respond to customer inquiries by providing accurate product details, service support, and guidance on available solutions.
• Enter new orders, revise existing order information, and handle quote and sample requests with a high level of accuracy.
• Coordinate with teams such as marketing, logistics, and quality to ensure customer needs are addressed efficiently.
• Communicate updates proactively to customers, helping resolve issues and keeping orders moving smoothly through the process.
• Maintain complete and accurate records of customer conversations, service requests, and order-related activity.
• Oversee assigned inventory-related programs to ensure commitments are met and customers receive timely updates.
• Support inbound and outbound customer communication while delivering attentive service across phone and email channels.
• Participate in training activities to strengthen product knowledge and continuously improve service effectiveness.
• Prior experience in customer service, call center support, or a related client-facing role.
• Strong background in order entry, order updates, and handling customer requests with attention to detail.
• Ability to manage inbound and outbound calls in a detail-focused and customer-focused manner.
• Clear communication skills with the ability to work effectively across multiple internal departments.
• Comfortable multitasking in a fast-paced manufacturing or operations-driven environment.
• Proficiency in maintaining accurate documentation and tracking customer interactions.
• Strong problem-solving skills and the ability to provide timely follow-up on customer needs.