Customer Service Representative

We are looking for a customer-focused Customer Service Representative to support daily office operations for a busy plumbing services team in Arlington, Texas. This Long-term Contract position is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping customers while coordinating with internal and external partners. The role is fully onsite and offers the opportunity to contribute to a fast-moving service environment where accuracy, responsiveness, and professionalism are essential.

Responsibilities:

• Handle incoming customer calls and messages with professionalism, resolving questions, concerns, and service-related requests in a timely manner.
• Work closely with warranty partners to confirm coverage details, secure approvals, and communicate service availability.
• Coordinate with field technicians and plumbers to relay job information, status updates, and required authorizations.
• Enter and maintain accurate service records, ensuring notes, requests, and updates are properly documented in company systems.
• Review delivery paperwork and assign parts or materials to the correct jobs for accurate recordkeeping and billing support.
• Assist with appointment coordination, administrative tasks, and general office support to keep daily operations running smoothly.
• Monitor multiple service activities at once while maintaining accuracy, organization, and follow-through on open items.
• Prior experience in customer service, call center support, dispatching, office administration, or a similar fast-paced support role is preferred.
• Comfortable using computers and able to learn new software platforms and internal systems quickly.
• Strong verbal communication skills with the ability to provide clear, courteous, and effective service.
• Able to stay composed and focused on accuracy when managing urgent requests or high-volume workloads.
• Highly organized with solid organizational skills and a consistent focus on accuracy.
• Reliable attendance, punctuality, and a strong sense of accountability are required.
• Capable of balancing competing priorities while maintaining a positive, team-focused approach.