Customer Service Representative

We are looking for a Customer Service Representative to support customers through a high-volume call center environment in Fort Lauderdale, Florida. This is a Contract position focused on delivering attentive service, handling inbound inquiries, and entering order details accurately. The ideal candidate is comfortable speaking with customers throughout the day, resolving routine issues efficiently, and maintaining a detail-oriented approach in every interaction.

Responsibilities:

• Respond to incoming customer calls promptly and provide helpful, courteous support.
• Assist customers with questions about products, services, orders, and general account-related concerns.
• Enter and update order information with accuracy while following established procedures.
• Make outbound calls as needed to confirm details, provide updates, or follow up on customer requests.
• Resolve basic service issues and escalate more complex concerns to the appropriate team when necessary.
• Document customer interactions clearly to maintain accurate records and support ongoing service needs.
• Prior experience in a customer service or call center setting.
• Ability to manage a steady volume of inbound and outbound calls professionally.
• Strong data entry skills with attention to detail when processing orders.
• Clear verbal communication skills and a customer-focused approach.
• Comfortable using standard office systems and customer support tools.
• Ability to stay organized, multitask effectively, and work in a fast-paced environment.