Customer Service Representative

We are looking for a remote Customer Service Representatives to join a remote team supporting customers from Kentucky! This contract to hire opportunity is ideal for someone who communicates clearly, stays organized, and is comfortable handling a high volume of phone interactions. The position requires a well-organized home setup, dependable wired internet service, and the ability to work independently while delivering accurate and courteous service. YOU MUST LIVE IN in Kentucky for this remote position! The hours for the Customer Service Representative are Monday-Thursday, 10am - 7pm EST, & Friday 10am-6pm EST.

Responsibilities:

• Manage a steady flow of outbound customer calls while maintaining a courteous and helpful approach.
• Enter order and customer information accurately into company systems and verify details for completeness.
• Listen carefully to customer needs, provide clear responses, and resolve routine issues in a timely manner.
• Document conversations, updates, and outcomes thoroughly to support service quality and follow-up.
• Meet daily productivity expectations in a remote environment while staying focused and organized.
• Use approved equipment and a wired internet connection to maintain consistent performance and call quality.
• Prior experience in customer service, call center operations, telemarketing, sales, or outbound calling is preferred.
• Ability to handle a high volume of calls with confidence and professionalism.
• Strong verbal communication skills with effective active listening and a customer-focused mindset.
• Solid data entry skills and close attention to detail when recording information.
• Ability to work independently from a remote workspace with minimal supervision.
• Must have access to a laptop or desktop computer, headset, ethernet cable, and reliable high-speed internet.
• A hardwired internet connection is required; Wi-Fi-only setups are not eligible for this position.
• Must be able to complete all required pre-employment screening, including all required candidate screening procedures.