Customer Service Representative

We are looking for a Customer Service Representative to support a fast-paced service environment in Fort Lauderdale, Florida. This Contract position focuses on delivering attentive assistance to customers, handling high-volume calls with professionalism, and ensuring orders are entered accurately. The ideal candidate is comfortable communicating clearly, resolving routine inquiries efficiently, and contributing to a positive customer experience.

Responsibilities:

• Respond to incoming customer calls promptly and provide courteous, solution-focused support
• Assist customers with questions about products, services, account details, and order status
• Enter customer orders accurately and update records to maintain complete and reliable information
• Handle a steady volume of inbound and outbound calls while meeting service expectations
• Resolve routine service concerns by identifying needs and providing appropriate next steps
• Document call details and customer interactions thoroughly to support follow-up and continuity
• Coordinate with internal teams when issues require additional research or escalation
• Previous experience in a customer service or call center environment
• Ability to manage inbound and outbound calls with professionalism and efficiency
• Strong order entry skills with a high level of accuracy and attention to detail
• Clear verbal communication skills and a customer-focused approach
• Comfortable handling multiple tasks in a fast-paced setting
• Basic computer proficiency and ability to navigate customer service systems
• Dependable work habits and strong problem-solving ability