Customer Service Representative

We are looking for a Customer Service Representative to support a high-volume service environment. This long-term contract position is ideal for someone who communicates clearly, stays organized under pressure, and is committed to delivering a positive customer experience. The person in this role will handle incoming customer interactions, process order information accurately, and provide timely resolutions while maintaining a detail-oriented and helpful approach.

Responsibilities:

• Respond to a steady flow of inbound customer calls with empathy and accuracy.
• Enter customer orders and service details into company systems while maintaining a high level of data accuracy.
• Assist callers with questions, concerns, and service-related requests by providing clear and timely information.
• Place outbound calls as needed to follow up on customer inquiries, confirm details, or provide updates.
• Document customer interactions thoroughly to ensure complete records and smooth issue resolution.
• Resolve routine service concerns efficiently and escalate more complex matters to the appropriate team when necessary.
• Maintain strong service standards by balancing call quality, responsiveness, and attention to detail.
• Prior experience in a call center or customer-facing support role.
• Proven ability to manage inbound calls in a fast-paced environment.
• Experience with order entry and accurate data input.
• Strong verbal communication and active listening skills.
• Ability to handle both inbound and outbound customer calls professionally.
• Solid problem-solving skills and a customer-first mindset.
• Comfortable using computer systems and multitasking across tools during customer interactions.