Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions for a national supplier in the gas industry based in Avon, Ohio. This Long-term Contract position is fully onsite and offers the opportunity to join a collaborative team that manages orders, responds to inquiries, and keeps service running smoothly. The ideal candidate is comfortable handling multiple priorities, communicating clearly with customers, and shifting quickly between tasks in a fast-paced environment.

Responsibilities:

• Respond to incoming customer calls and emails with professionalism, accuracy, and a strong service mindset.
• Process customer orders and update account information while maintaining attention to detail across multiple requests.
• Move efficiently between customer accounts and service needs, adjusting priorities as business demands change throughout the day.
• Support outbound communication when follow-up is needed to confirm orders, resolve issues, or provide status updates.
• Use Excel to review reports, organize data, and perform basic lookup functions to support daily operations.
• Work within internal systems, including NetSuite when applicable, to enter information and track customer activity.
• Coordinate with team members and operational contacts to help ensure timely service and effective issue resolution.
• Maintain organized records in Outlook and related tools so customer communication and order details remain current.
• Previous experience in customer service, call center support, or order entry is required.
• Ability to manage several tasks at once and transition smoothly between different customer needs.
• Strong verbal and written communication skills with a detail-oriented and customer-focused approach.
• Proficiency in Microsoft Excel, including filtering data, downloading reports, and using formulas such as VLOOKUP or XLOOKUP.
• Comfortable handling inbound calls and making outbound follow-up calls as needed.
• Working knowledge of Microsoft Outlook and general office systems.
• Strong problem-solving skills and the ability to remain effective in a fast-moving environment.