Customer Service Representative

We are looking for a Customer Service Representative to support a busy food and food processing operation in New York. This Contract position is ideal for someone who enjoys helping customers, managing orders accurately, and providing detail-oriented support over the phone. The person in this role will serve as a key point of contact for inbound inquiries while ensuring a smooth and positive customer experience.

Responsibilities:

• Handle incoming customer calls with care, providing timely answers and resolving routine questions or concerns.
• Enter customer orders accurately into company systems and confirm details to help prevent processing errors.
• Support day-to-day call center activities by responding to service requests and maintaining a courteous, solution-focused approach.
• Make outbound calls when needed to clarify order information, follow up on customer requests, or provide updates.
• Document customer interactions clearly so order activity, service issues, and next steps are properly recorded.
• Coordinate with internal teams to address customer needs efficiently and help keep order fulfillment on track.
• Previous experience in a call center or customer-facing support role.
• Ability to manage inbound calls while maintaining a detail-focused and positive customer experience.
• Strong order entry skills with close attention to detail and accuracy.
• Clear verbal and written communication skills for handling customer questions and follow-up.
• Comfortable making and receiving both inbound and outbound calls as part of daily responsibilities.
• Basic computer proficiency and ability to learn company systems quickly.