Customer Service Representative

Robert Half is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer concerns, complaints, and service issues in a timely and professional manner
• Provide accurate information about products, services, policies, and procedures
• Process orders, returns, exchanges, and account updates
• Maintain detailed and accurate customer records in internal systems
• Escalate complex issues to the appropriate department when needed
• Follow up with customers to ensure resolution and satisfaction
• Support team goals related to service quality, response times, and customer satisfaction
• Collaborate with internal teams to address customer needs and improve service processes

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• 1+ years of customer service, call center, administrative, or related experience preferred
• Strong verbal and written communication skills
• Excellent interpersonal and conflict-resolution abilities
• Strong problem-solving and multitasking skills
• Proficiency with Microsoft Office and customer relationship management systems
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Flexible, dependable, and able to adapt to changing priorities

Apply online today!