Customer Service Representative

We are looking for a Customer Service Representative to support outreach and front-line communication efforts for a higher education organization. This Long-term Contract position is ideal for someone who enjoys connecting with prospective students, applicants, and learners while delivering a detail-oriented and positive service experience. The person in this role will handle a mix of outbound and inbound interactions, assess individual needs, and guide each contact to the most appropriate resource or team.

Responsibilities:

• Place high-volume outbound calls to prospective students, applicants, and other contacts who have expressed interest in learning more about available programs or services.
• Respond to inbound phone and chat inquiries with a welcoming, detail-oriented approach that creates a strong first impression.
• Identify the purpose of each interaction and route individuals efficiently to the appropriate department, advisor, or support team.
• Contribute to a variety of communication campaigns based on organizational priorities and changing business needs.
• Assist prospects, applicants, and current learners by addressing questions, clarifying next steps, and helping them reach the right point of contact.
• Maintain productivity in a fast-paced environment that may involve making or managing more than 100 calls during the workday.
• Document interactions accurately and complete assigned administrative support tasks in a timely manner.
• Collaborate with team members by sharing effective service approaches and supporting consistent communication standards.
• Bachelor’s degree preferred; equivalent practical experience will also be considered.
• At least one year of administrative or customer-facing experience is required.
• Demonstrated ability to listen carefully, understand individual needs, and build trust quickly during conversations.
• Strong customer service skills with a consistent focus on supporting learners and prospective learners effectively.
• Ability to succeed in a performance-driven setting with measurable activity goals and service expectations.
• Effective time management skills with the ability to handle multiple responsibilities throughout the day.
• Solid typing and data entry skills, including strong alpha and numeric keystroke speed and proficiency with Microsoft Excel.
• Dependable work ethic and willingness to take on additional administrative duties as needed.