Customer Service Rep

Description

• Answer incoming calls, emails, and in-person inquiries from residents, visitors, and community stakeholders
• Provide information regarding city services, permits, billing, utilities, public works, parks and recreation, and other municipal programs
• Resolve routine service issues and escalate complex concerns to the appropriate department
• Process service requests, applications, payments, and general administrative documents
• Maintain accurate records of customer interactions, requests, and resolutions in city systems
• Assist with front desk reception duties and direct visitors to appropriate offices or departments
• Support outreach efforts by explaining policies, procedures, and service updates clearly and professionally
• Collaborate with internal departments to ensure timely follow-up and issue resolution
• Uphold confidentiality and maintain professionalism when handling sensitive public information
• Perform other clerical and customer support duties as assigned

Requirements

• High school diploma or equivalent required; associate degree preferred
• [1–3] years of customer service, administrative support, call center, or public-facing experience preferred
• Experience in a municipal, government, utility, or public sector environment is a plus
• Strong verbal and written communication skills
• Ability to handle high-volume inquiries with patience, professionalism, and accuracy
• Proficiency with Microsoft Office Suite and customer service or case management systems
• Strong organizational skills and attention to detail
• Ability to de-escalate concerns and work effectively with diverse populations
• Bilingual skills are a plus, depending on community needs

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .