Customer Service Rep
- Mableton, GA, United States
$17 to $19 USD / hour
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Job details
- Pay
- $17 to $19 USD / hour
- Apply by
- Posting language
- English
- Posted
Original job description
- Answer incoming calls, emails, and in-person inquiries from residents, visitors, and community stakeholders
- Provide information regarding city services, permits, billing, utilities, public works, parks and recreation, and other municipal programs
- Resolve routine service issues and escalate complex concerns to the appropriate department
- Process service requests, applications, payments, and general administrative documents
- Maintain accurate records of customer interactions, requests, and resolutions in city systems
- Assist with front desk reception duties and direct visitors to appropriate offices or departments
- Support outreach efforts by explaining policies, procedures, and service updates clearly and professionally
- Collaborate with internal departments to ensure timely follow-up and issue resolution
- Uphold confidentiality and maintain professionalism when handling sensitive public information
- Perform other clerical and customer support duties as assigned
- High school diploma or equivalent required; associate degree preferred
- [1–3] years of customer service, administrative support, call center, or public-facing experience preferred
- Experience in a municipal, government, utility, or public sector environment is a plus
- Strong verbal and written communication skills
- Ability to handle high-volume inquiries with patience, professionalism, and accuracy
- Proficiency with Microsoft Office Suite and customer service or case management systems
- Strong organizational skills and attention to detail
- Ability to de-escalate concerns and work effectively with diverse populations
- Bilingual skills are a plus, depending on community needs
More about this job
Skills
- Customer service
- Answer incoming calls
- Provide information
- Front Desk
- Confidentiality
- Administrative support
- Communication skills
- Microsoft Office
- Case management
- Organizational skills
- Attention to detail