Customer Service Associate

We are looking for a Customer Service Associate to join a manufacturing organization in Tarrytown, New York in a Contract to permanent capacity. This position focuses on delivering responsive support across phone and email channels, helping customers resolve service questions and technical connectivity concerns with care and attention. The ideal candidate is comfortable working in a fast-paced environment, balancing accuracy, communication, and problem-solving throughout the customer experience.

Responsibilities:

• Respond to customer inquiries by phone and email, providing timely and detail-oriented support for a wide range of service needs.
• Investigate and resolve connectivity-related issues by gathering details, identifying root causes, and guiding customers through practical solutions.
• Document customer interactions clearly and accurately to maintain complete service records and support follow-up activities.
• Coordinate with internal teams to address more complex concerns and ensure issues are resolved efficiently.
• Manage multiple service requests at once while maintaining a high standard of accuracy, responsiveness, and customer care.
• Support weekday operations and provide occasional remote weekend assistance as business needs require, without increasing total scheduled hours.
• Prior experience in a call center or customer-facing service environment.
• Strong written communication skills with the ability to handle customer email correspondence clearly and professionally.
• Demonstrated ability to troubleshoot and resolve connectivity or technical support issues.
• Excellent verbal communication and active listening skills when assisting customers over the phone.
• Strong organizational skills with the ability to manage several inquiries and follow-ups at the same time.
• Comfortable working independently and collaboratively in a fast-paced service setting.