Customer Service and Logistics Representative

We are looking for a Customer Service and Logistics Representative to join a team outside of Shortpump in Richmond, Virginia in a contract-to-permanent capacity. This position supports customers and sales partners by handling inquiries, preparing pricing information, entering orders, and coordinating updates across internal departments. The role is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering accurate information and dependable service.

Responsibilities:

• Respond to inbound customer requests by phone and email, providing clear answers on products, availability, order status, and service-related questions.
• Prepare and deliver pricing information for parts and attachments, maintain records of active quotes, and follow up with customers in a timely manner.
• Enter sales orders with a high degree of accuracy, confirming specifications, quantities, and special instructions before submission.
• Share product literature, technical details, installation materials, and related resources to help customers make informed purchasing decisions.
• Support account follow-up activities by assisting with past-due balances, return authorization details, and related customer communications.
• Coordinate closely with shipping and production teams to keep orders moving efficiently and to communicate expected delivery timing when needed.
• Process order changes by documenting revisions clearly and ensuring updated information is communicated to all relevant internal teams.
• Monitor open orders, drop-ship activity, and in-transit shipments, updating internal notes and following through on outstanding items to maintain visibility.
• Reserve applicable equipment for customer needs when advance identification or prepayment arrangements are required.
• At least 1 year of experience in customer service, call center support, order entry, or a related administrative role OR experience in medical billing, patient access work, medical coding OR logistics/supply chain/manufacturing work.
• Ability to manage inbound calls effectively while providing prompt, courteous, and accurate assistance.
• Experience entering and updating orders with strong attention to detail and a focus on data accuracy.
• Comfortable communicating with customers, sales representatives, and internal departments in a clear and detail-focused manner.
• Strong organizational skills with the ability to track multiple requests, follow-ups, and order updates at the same time.
• Proficiency with basic office systems and standard business software used for order management and customer communication.
• Ability to work effectively in a fast-paced environment while maintaining service quality and meeting deadlines.