Customer Service and Counter Support Associate

We are looking for a Customer Service and Counter Support Associate to join a manufacturing team in Jamaica, New York in a Contract to Permanent role. This position focuses on delivering helpful service to customers by phone and in person while supporting order processing and front-counter operations. The right candidate will be comfortable managing routine office tasks, handling transactions accurately, and assisting with product pickup in a fast-paced supply environment.

Responsibilities:

• Respond to incoming customer calls and provide timely, attentive assistance with product and service inquiries.
• Prepare pricing details, create customer orders, and record transaction information accurately in company systems.
• Welcome and support walk-in customers, helping them complete purchases and addressing counter-related needs.
• Process sales at the counter, including cash transactions, while maintaining accuracy and attention to detail.
• Retrieve stocked items from behind the counter and coordinate product handoff for customer pickup.
• Complete basic administrative support work to help maintain smooth day-to-day branch operations.
• Use Microsoft Word and Excel for routine documentation, recordkeeping, and other office tasks.
• • Assist with general front-counter coverage as needed to support customer flow and team priorities.Customer Service and Counter Support Associate
• Fluency in Spanish and English is required for this role.
• Demonstrated ability to provide strong customer service in a phone-based and in-person setting.
• Basic computer skills with confidence navigating order entry or administrative systems.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Comfort handling cash and supporting point-of-sale activity when needed.
• Ability to lift and move products that are generally light, with occasional heavier items as required.
• Prior experience is not required; training is available for candidates with a strong service mindset.