Customer Service Admin

We are looking for a Customer Service Admin to support day-to-day administrative and customer-facing operations for a manufacturing organization in Louisville, Kentucky. This contract position is ideal for someone who is highly organized, attentive to detail, and comfortable managing time-sensitive information across multiple systems. The person in this role will help ensure customer and product records remain accurate while coordinating order-related documentation and responding to requests from both internal teams and external contacts.

Responsibilities:

• Maintain accurate customer, product, and order information by updating records across multiple databases, documents, and business platforms.
• Coordinate the timely preparation and distribution of orders, shipping details, invoices, samples, schedules, and other critical communications with a high level of accuracy.
• Respond to questions and service requests from customers and internal departments in a clear, solution-focused manner.
• Partner with cross-functional team members to investigate discrepancies, resolve issues, and keep transactions moving on schedule.
• Support ongoing relationship management by delivering dependable service to both internal stakeholders and external customers.
• Research account, product, or order-related information and provide clear updates or documentation as needed.
• Assist with administrative projects and contribute to additional operational tasks based on business priorities.
• High school diploma required; additional college coursework is preferred.
• At least two years of experience in an office, administrative, or other structured work environment.
• Strong working knowledge of Microsoft Office applications.
• Demonstrated accuracy in data entry and document handling.
• Excellent written and verbal communication skills with the ability to interact effectively with a variety of audiences.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated and collaborative, with the ability to work independently and as part of a team.
• Strong attention to detail, sound problem-solving ability, and effective interpersonal skills.