Customer Service

We are looking for a customer-focused Logistics Coordinator to join our team in Parsippany, New Jersey. This contract opportunity with potential for a permanent position is ideal for someone who can balance responsive service with strong execution across transportation, distribution, and shipment support. The person in this role will help keep orders moving efficiently while working closely with internal teams, carriers, and customers to maintain smooth logistics operations.

Responsibilities:

• Manage day-to-day shipment activity by organizing transportation, tracking order movement, and helping ensure timely delivery.
• Serve as a primary point of contact for customer service inquiries related to shipping status, delivery updates, and logistics support.
• Coordinate distribution activities with carriers, warehouses, and internal partners to keep materials and products flowing accurately.
• Prepare and review shipping documentation to support compliant and efficient domestic or international movement of goods.
• Assist with customs-related coordination by gathering required paperwork and helping address shipment exceptions when needed.
• Monitor logistics performance, identify service issues, and take action to resolve delays, discrepancies, or delivery concerns.
• Maintain accurate shipment records, order details, and communication logs within company systems.
• Support ongoing shipping functions by collaborating across departments to improve consistency, responsiveness, and overall service quality.
• Experience supporting logistics, distribution, transportation, or shipping operations in a customer-facing environment.
• Working knowledge of shipment coordination, order tracking, and general logistics processes.
• Familiarity with shipping documentation and customs-related requirements is preferred.
• Strong communication skills with the ability to provide clear updates to customers, carriers, and internal stakeholders.
• Ability to manage multiple priorities, respond quickly to issues, and stay organized in a fast-paced setting.
• Proficiency with standard business systems and tools used for order entry, tracking, and record maintenance.
• Detail-oriented approach with a focus on accuracy, follow-through, and dependable service.