Customer Service

We are looking for a detail-oriented Customer Service team member to join a service-focused team in Cortland, New York. This contract opportunity supports sales and operations by turning approved client quotes into accurate orders while maintaining compliance with internal quality and documentation standards. The role works closely with customers, account teams, and operational partners to keep orders moving smoothly, resolve account concerns, and deliver a dependable client experience.

Responsibilities:

• Review client-submitted paperwork for completeness and accuracy before entering orders into internal platforms.
• Convert approved quotations into active orders and ensure information is entered correctly across required business systems.
• Serve as a point of coordination among customers, account managers, and operations teams to support timely order handling.
• Investigate account-related questions and help resolve issues involving orders, billing, or client records.
• Maintain and update customer accounts, including support for both new account setup and ongoing account management.
• Use available financial and billing tools to assess account standing and support credit-related review processes.
• Create internal project records and prepare deposit invoices or related payment documentation as needed.
• Assist with invoice follow-up, intercompany coordination, and other administrative tasks that support sales and operations workflows.
• Associate degree or equivalent practical experience, with at least 1-2 years of data entry or customer support experience.
• Strong attention to detail with the ability to process information accurately in a fast-moving environment.
• Proficiency with Microsoft Office applications, especially Outlook, Word, and Excel.
• Experience using CRM, customer service, billing, or other web-based business systems.
• Effective problem-solving skills with a customer-focused and solution-driven approach.
• Strong organizational skills and the ability to manage multiple priorities independently.
• Positive attitude, dependable work style, and the ability to collaborate well within a team environment.