Customer Experience Specialist

Charlie Gilmur with Robert Half is searching for a Customer Experience Specialist to deliver responsive, high-quality support for customers in Lake Oswego, Oregon. This role focuses on building strong relationships through thoughtful communication, efficient issue resolution, and consistent follow-through. The ideal candidate is organized, detail-oriented, and comfortable coordinating with multiple internal teams to create a positive customer experience.

Responsibilities:

• Build lasting customer relationships by anticipating needs, providing practical solutions, and following through after each interaction.
• Manage return merchandise authorizations with accuracy, ensuring requests are documented and completed in a timely manner.
• Support customers throughout warranty-related inquiries by explaining next steps clearly and keeping cases moving toward resolution.
• Monitor open warranty matters and maintain consistent communication until each issue is fully addressed.
• Partner with teams across operations, warehouse, and sales to resolve concerns smoothly and maintain service continuity.
• Identify recurring customer themes and relay actionable insights to leadership to help improve products and service processes.
• Handle a high volume of customer requests while maintaining careful attention to quality, detail, and response accuracy.
• Balance efficiency with a supportive approach so customers feel heard while service standards and response times are met.
• Take ownership of service outcomes by addressing errors professionally and contributing to ongoing improvements in the customer experience.

Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013542648

• At least 1-2 years of customer service or customer support experience in an office-based environment.
• Strong written and verbal communication skills, including clear grammar, tone, and formatting.
• Demonstrated ability to manage multiple priorities without sacrificing accuracy or service quality.
• Effective organization, time management, and follow-up skills in a fast-paced setting.
• Proficiency with Microsoft Office; experience with CRM systems and accounting software is highly preferred.
• Strong interpersonal skills with the ability to build trust and maintain positive customer relationships.
• Experience supporting customers in consumer goods, manufacturing, or related product-based industries is preferred.
• Spanish language skills are a plus, but not required.