Customer Experience Specialist

We are looking for a Customer Experience Specialist to support a live event experience in Omaha, Nebraska. This Contract position is ideal for someone who enjoys assisting guests, maintaining an organized check-in process, and creating a welcoming environment from arrival through session entry. The person in this role will help attendees navigate registration, verify event access, and provide clear direction so the event runs smoothly.

Responsibilities:

• Welcome guests as they arrive and create a positive first impression at the event entrance.
• Support the registration area by helping prepare attendee materials and distributing badges efficiently.
• Assemble event badges and ensure they are ready for timely handoff during check-in.
• Scan attendee credentials at presentation entrances to help manage access to theater sessions.
• Confirm that each individual entering the ballroom is wearing the required event badge and lanyard.
• Address entry issues professionally by directing guests without proper credentials to the registration desk for assistance.
• Communicate clearly with on-site staff when additional support is needed to resolve access questions.
• Help maintain an orderly guest flow at entry points to reduce delays and confusion during the event.
• Previous experience in customer service environment.
• Ability to deliver a detail-oriented and friendly experience in a fast-paced setting.
• Confidence in speaking up and giving clear directions when access requirements are not met.
• Comfortable using badge scanning tools or similar event check-in technology.
• Strong communication skills and a customer-focused approach to problem resolution.
• Ability to stay organized while handling multiple attendee interactions at once.
• Experience supporting customer success initiatives or resolving connectivity-related concerns is a plus.